Last updated: August 2, 2026
We want you to feel the difference before you commit. This policy explains exactly how to get your money back from Aluna, operated by Proscaling LLC.
Requests under this guarantee must be made within 30 days of your initial purchase.
You don't have to wait 28 days. You can request a refund of your initial payment at any point within the first 30 days, whatever the reason.
Automatic renewal charges can be refunded if you contact us within 14 days of the renewal date, provided the new period has not been substantially used. To avoid renewals altogether, cancel before the renewal date — cancellation is available at any time from your account or by email and stops all future charges.
Email care@alunareset.com from the address you used at purchase and tell us roughly when you bought. That's all we need. We reply within 1 business day, and approved refunds return to your original payment method — typically in 5–10 business days, depending on your bank. Refunds are issued through our authorized merchant of record, identified at checkout.
We may decline requests that show signs of abuse (for example, repeated purchase-and-refund cycles) and, where permitted by law, requests made outside the windows above. Nothing here limits any non-waivable statutory rights you have in your country of residence, including any cooling-off or withdrawal rights.
care@alunareset.com · Proscaling LLC, 7030 S US Hwy 17-92, Fern Park, Florida, USA.
